customer service
Here’s What Happens Now When You Push The Radio Button On The Roku Remote
The streaming music service is no more, but its dedicated hardware button lives on.
Why Comcast's Data Caps Aren't About 'Fairness'
How is charging everyone more money the only way to make things fair?
The Saddest, Funniest, and Strangest FTC Complaints Against Valve
From bad customer service to confusing fraudulent charges.
Apple Will Release an App to Help Android Users Make the Switch
Want to switch to iPhone? There’s an app for that.
Why Big Businesses Are So Concerned with Quantifying Our Emotions
A chat with William Davies, author of "The Happiness Industry," a book that looks at why governments, media companies, and marketeers have an increasing interest in our wellbeing.
Working Valentine’s Day at a Flower Company Is Anything but Romantic
From elderly women reciting penis poetry to sad cases of unrequited love.
What I Learned About Sandwiches From Working at an English Chain Bakery
As a Greggs bakery alumnus I know that spreading honey mustard on a grainy roll for six months comes with all manner of hidden pressures.
Comcast Is Investigating a Customer Service Call From Hell
Tech journalist Ryan Block's attempt to disconnect his Comcast service is at times hilarious and infuriating.
The Perils of Not Serving EDL Members in Shops
They will start roaming the country in starving, feral packs.